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FAQ

Global FAQ Questions

Questions And Answers

How will my credit/debit card be authorized and charged?

When you place an order, our company contacts the issuing bank to confirm the validity of the payment method. The authorization will appear as from “Medline Industries” on your statement. This is not a charge. The funds will only be collected once your items have shipped from our warehouse.

We do accept debit cards; however, because authorizations may hold additional funds on a debit card account, we do recommend using a credit card for purchases, if possible. If you have used a debit card for your purchase, your bank reserves the funds until the transaction processes or the authorization expires, but this is not an actual charge. We do not collect funds on an order until it ships from our warehouse. If the authorization on your card does expire before the order has shipped, your card will automatically be reauthorized to maintain the validity of the payment method. Medline is not responsible for any overdraft charges. 

Orders are normally shipped all together, however in the event that some items are shipped separately, you may see split charges on your statement.

Once your order has been completely shipped and the charge has been processed, the authorization will be removed from your account according to the policies of your bank. To inquire about an authorization on your statement after the complete charge has processed, contact your bank to clarify how long they hold authorizations for online orders.

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What if I do not have a credit card?

We accept pre-paid MasterCard, American Express, and Visa gift cards available at retailers like Target and Wal-Mart. We also accept all major debit cards; however, because authorizations may hold additional funds on a debit card account, we do recommend using a credit card for purchases, if possible.

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Can I place an order any other way than online?

The easiest and fastest way to place your order is via our secure shopping cart right here at your facility’s customized SuiteStyles webpage. If you have any questions during the ordering process, please phone our customer service team at 877-278-2712, weekdays 8am-5pm CST. Unfortunately we cannot process orders via phone, mail, or fax.

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Do I have to pay sales tax?

You will pay sales tax based on the tax at the ship location. Tax is estimated on our website at order checkout and subject to change. Exact taxes will be calculated and determined once your order fully processes.

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How much will I pay for shipping?

Shipping charges are flat rates based on merchandise subtotals.

Shipping rates are based on the continental United States and do not apply to Hawaii or Alaska.

Merchandise Total Ground Shipping Fee
Up to $25.00 $5.95
$25.01 - $49.99 $7.95
$50.00 - $74.99 $9.95
$75.00 and up Free Shipping

 

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Can I cancel or make changes to an order after it has been submitted?

We unfortunately cannot guarantee that an order can be cancelled or changed after it has been submitted online. However, if you find that you need to try to make a change after you have submitted an order, please call our customer service team as soon as possible during our normal business hours (877-278-2712 weekdays 8am-5pm CST) and we will gladly attempt to make any adjustments if possible at that time.

Please note that orders may begin processing immediately if all items are available, including orders placed after our normal business hours. Orders with embroidered items may not be able to be cancelled or changed once items have begun the embroidery process, even though additional processing time may be required before the items are ready to ship.

Please feel free to call our customer service team with any questions before submitting your order. For orders that are unable to be changed or cancelled as requested, please see our Return Policy, located below in our Frequently Asked Question section.

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What is the return policy on the site?

Returns are accepted within 30 days of purchase on items that have not been embroidered, washed, worn, or otherwise damaged. We unfortunately cannot accept returns on orders past 30 days from the invoice date (which is at the time the order is shipped). The customer is responsible for the return shipping postage. Refunds will be returned to the tender in which the order was paid. We unfortunately cannot exchange items.

If you have placed an order and the order has shipped, you can complete the return form online by logging back into your account and accessing your order history. If you do not have a personal account, you can obtain a return form by emailing scrubs123@medline.com, or calling customer service at 877-278-2712, weekdays 8am-5pm.

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